FAQs (Frequently Asked Questions)

Drugs We Sell

Are generic drugs effective and safe?

Generics are mere analogs of brand drugs. They have the same active components, so they produce the same effect on a human organism. The difference can be slight. It can be a flavor, a shape, a color, or supplementary substances. None of the drugs can be totally safe, just like any other medicine. All drugs may produce side effects, so one should not take them without a doctor’s consultation and supervision.

What does the word “generic” mean?

According to Oxford Languages, the word generic means a product without a registered trademark or official brand. Generic drugs are either 100% copies of brand medicine or their close equivalents. The generic product may have different dosages and external signs, but their effect, strength, quality, and release form are the same as those of brand drugs.

Why do I pay less for generic drugs?

Brands must have patents to release their products officially. Thanks to them, companies can sell unique products solemnly in the pharmacological market until the patent expires. Consequently, they have to spend more to deserve the right to sell their goods. That is why brand companies charge more to cover expenses, including promotion and marketing services, and earn during the patent period. As soon as the patent expires, other companies start manufacturing analogs that are cheaper because they don’t spend a penny on their original formula development and making legal patents.

Are generics 100% analogs to brand drugs?

The main active component of a generic is the same as in a brand drug. For example, Sildenafil is the active ingredient of the brand Viagra and generic Kamagra. The difference between drugs is in their names and cost. Sometimes, generics can have different tastes, shapes, colors, or auxiliary substances. All in all, the effect of both drugs is the same — durable erection and improved prostate functioning.

Why do generics look different than brand drugs?

Some pharmacological companies have patented the shape, taste, and color of their products. So, to avoid copyright problems, companies who copy the unique formulae of brands change the release form of their drugs, preserving only the main component and effects.

Order and Delivery Requirements

I received the damaged parcel and want my money back. Can I get it?

Sure. You need to take a picture of the damage and send it with the complaint email. Besides, you should describe the damage in detail. Our helpers will contact you ASAP and discuss the problem. Afterward, you will get a refund, or we will resend your drugs.

How to order drugs from our website?

Our web service people have created an easy-to-follow order form on the website. One can see it when visiting our official website or reading information about the selected drug. It only requires several details — a client’s ID information, contacts, payment details, delivery data, and quantity of the chosen drugs. After customers fill in the data, our system will process the order. We will pack the order and deliver it the way the client has mentioned in the order. If something goes wrong, we will return the money or resend the order in case it gets lost or is damaged. You may receive your parcel in the post office or ask for a to-the-door delivery service.

Is my personal information secure when I fill in the order form?

Yes, we apply the best-quality software to protect the information our clients are providing us with. So, you shouldn’t worry because we will never share your data with others without the need and your permission..

Is my order confidential and protected?

You can read about our Privacy policy on our website. We care for your privacy and never share your personal information with third parties unless you permit it (in the case of banking services). You can receive parcels anonymously. So, you are free to register and provide the required information without being afraid of its leaking.

Can I cancel my order?

You have 24 hours to cancel your order if you change your mind. Sometimes, you have more time until our service people pack your order and deliver it. That’s why you should consider all details before confirming the order.

My order came too late. What should I do?

If the delivery service didn’t manage to bring the parcel on time, you could ask for a refund, but the package must be whole.

Services We Provide

Can I subscribe to your newsletter?

Yes. Due to that, you’ll be aware of special offers, discounts, and news in medicine that might help you solve your health problems. As soon as you decide to unsubscribe, we will delete your email and stop sending news via emails to you.

How to stop getting newsletters from you?

If you don’t want to learn about the best offers and discounts first as a VIP client, you can refuse to get newsletters by unsubscribing.

How can I contact someone for help?

If you need our support, click the Chat icon and write your question. Our online consultants will answer back quickly.